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#e3a516;border-radius:20px;padding:8px 12px;font-size:12px;font-weight:800}.alert-toggle.enabled{color:#991b1b;background:#fee2e2;border-color:#dc2626}.notice{justify-content:space-between;display:flex}.notice button{color:inherit;background:0 0;border:0;font-size:20px}.kpis{grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:20px;display:grid}.kpis>div,.panel{border:1px solid var(--line);background:#fff;border-radius:11px;box-shadow:0 3px 14px #1638530b}.kpis>div{border-top:3px solid var(--blue);padding:20px}.kpis span{color:var(--muted);font-size:12px;display:block}.kpis b{margin-top:12px;font-size:30px;display:block}.panel{padding:22px}.ticket-search{background:#f3f9fd;border:1px solid #c9ddec;border-radius:10px;margin:18px 0;padding:15px}.ticket-search label{margin-bottom:7px;font-size:13px;font-weight:800;display:block}.ticket-search>div{gap:8px;display:flex}.ticket-search input{background:#fff;border:1px solid #aebfcd;border-radius:8px;flex:1;min-width:0;padding:11px 12px}.ticket-search button{background:var(--blue);color:#fff;cursor:pointer;border:0;border-radius:8px;padding:0 15px;font-weight:700}.ticket-search small{color:var(--muted);margin-top:7px;display:block}.panel h2{margin:0 0 12px}.table{overflow:auto}table{border-collapse:collapse;width:100%}th{text-align:left;color:var(--muted);text-transform:none;border-bottom:1px solid var(--line);padding:12px;font-size:12px;font-weight:700}td{border-bottom:1px solid #edf1f5;padding:14px 12px;font-size:13px}.empty{text-align:center;color:var(--muted);padding:35px}.status{text-align:center;border:1px solid #0000;border-radius:14px;justify-content:center;align-items:center;width:112px;min-height:30px;padding:6px 9px;font-size:11px;font-weight:800;line-height:1.15;display:inline-flex}.status-resolved{color:#fff;background:#15803d;border-color:#166534}.status-progress{color:#422006;background:#facc15;border-color:#ca8a04}.status-pending{color:#fff;background:#dc2626;border-color:#991b1b}.ticket-row.status-resolved-row{border-left:5px solid #15803d}.ticket-row.status-progress-row{border-left:5px solid #eab308}.ticket-row.status-pending-row{border-left:5px solid #dc2626}.form{max-width:900px}.form form{grid-template-columns:1fr 1fr;gap:18px;display:grid}.wide{grid-column:1/-1}.warning{color:#805600;background:#fff5dd;border-radius:8px;padding:13px;font-size:13px}.actions{text-align:right}.upload-box{background:#f8fbfd;border:2px dashed #b8cddd;border-radius:10px;padding:16px}.upload-box input{background:0 0;border:0;padding:8px 0}.upload-box small{color:var(--muted);font-weight:400;line-height:1.45}.attachment-previews{grid-template-columns:repeat(auto-fill,minmax(112px,1fr));gap:10px;margin-top:10px;display:grid}.attachment-previews figure,.pdf-preview{border:1px solid var(--line);background:#fff;border-radius:9px;min-width:0;margin:0;overflow:hidden}.attachment-previews figure img{object-fit:cover;width:100%;height:105px;display:block}.attachment-previews figcaption{color:var(--muted);text-align:center;padding:7px;font-size:11px}.attachment-previews button{color:#9b2f2f;cursor:pointer;background:#fff;border:1px solid #cfdae4;border-radius:6px;width:calc(100% - 12px);margin:0 6px 6px;padding:5px 7px;font-size:11px;display:block}.pdf-preview{text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:9px;min-height:140px;padding:14px 10px;display:flex}.pdf-preview b{color:#fff;background:#dc2626;border-radius:6px;padding:7px 9px;font-size:11px}.pdf-preview span{overflow-wrap:anywhere;width:100%;color:var(--muted);font-size:11px}.attachment-list{gap:8px;display:grid}.attachment-list button{border:1px solid var(--line);width:100%;color:var(--text);cursor:pointer;text-align:left;overflow-wrap:anywhere;background:#f8fbfd;border-radius:8px;align-items:center;gap:10px;padding:10px;display:flex}.attachment-list button span{background:var(--blue);color:#fff;border-radius:5px;flex:none;padding:4px 6px;font-size:9px;font-weight:800}.reply-file-previews{grid-template-columns:repeat(auto-fill,minmax(130px,1fr));gap:10px;margin-top:10px;display:grid}.reply-file-previews>div{border:1px solid var(--line);background:#fff;border-radius:8px;gap:6px;min-width:0;padding:8px;display:grid}.reply-file-previews img{object-fit:cover;border-radius:6px;width:100%;height:95px}.reply-file-previews span{overflow-wrap:anywhere;color:var(--muted);font-size:11px}.reply-file-previews button{color:#991b1b;cursor:pointer;background:#fee2e2;border:0;border-radius:6px;padding:6px;font-size:11px}.loading{border:1px solid var(--line);text-align:center;background:#fff;border-radius:12px;max-width:500px;margin:16vh auto;padding:35px}@media (width<=900px){.auth{grid-template-columns:1fr}.authbrand{padding:50px 30px}.authbrand h1{font-size:34px}.authcard{padding:45px 20px}.shell aside{flex-direction:column;align-items:stretch;gap:14px;width:auto;padding:22px 18px;display:flex;position:static}.shell aside .logo{gap:5px;padding:0 0 8px}.shell aside .logo img{width:120px;height:68px}.shell aside .logo>span{letter-spacing:1.8px;font-size:9px}.shell aside .account{margin:0;padding:12px 0;display:block}.shell nav{gap:6px;display:grid}.shell nav button{width:100%;padding:12px 13px}.shell aside .logout{border-top:1px solid #244967;margin:5px 0 0;padding:13px}.content{margin:0;padding:25px 18px}.kpis{grid-template-columns:1fr 1fr}.form form{grid-template-columns:1fr}.wide{grid-column:auto}}@media (width<=560px){.kpis{grid-template-columns:1fr}.online{display:none}.alert-toggle{padding:8px 10px;font-size:11px}.shell aside{padding:18px 14px}.shell aside .logo{display:flex}.content{padding:20px 12px 48px}.panel{padding:16px}.content header h1{font-size:24px}.table:not(.ticket-table) td,.table:not(.ticket-table) th{white-space:nowrap}.ticket-table{overflow:visible}.ticket-table table,.ticket-table tbody,.ticket-table tr,.ticket-table td{width:100%;display:block}.ticket-table thead{display:none}.ticket-table tbody{gap:13px;display:grid}.ticket-table tr{border:1px solid var(--line);border-left:4px solid var(--blue);background:#fff;border-radius:10px;overflow:hidden;box-shadow:0 2px 8px #1638530a}.ticket-table td{white-space:normal;overflow-wrap:anywhere;grid-template-columns:92px minmax(0,1fr);align-items:center;gap:10px;padding:10px 12px;display:grid}.ticket-table td:before{content:attr(data-label);color:var(--muted);letter-spacing:0;text-transform:none;font-size:10px;font-weight:800}.ticket-table .ticket-action{padding:12px;display:block}.ticket-table .ticket-action:before{display:none}.ticket-table .ticket-action button{width:100%;padding:11px}.ticket-table .empty{display:block}.ticket-table .empty:before{display:none}}.logo{flex-direction:column;align-items:center;gap:8px;padding:0 8px;display:flex}.logo img{object-fit:contain;width:142px;height:90px}.logo>span{color:#b9d9ee;letter-spacing:.6px;text-align:center;font-size:11px;font-weight:800}.reopen-ticket-action{background:#f4f8fd;border:1px solid #c8d8eb;border-radius:12px;gap:8px;margin:18px 0;padding:16px;display:grid}.reopen-ticket-action p{color:#17375e;margin:0;font-weight:700}.reopen-ticket-action button{background:#3565a9;width:fit-content}.reopen-ticket-action small{color:var(--muted)}@media (width<=640px){.reopen-ticket-action button{width:100%}}.shared-open{color:#103c5c;cursor:pointer;background:#eef7fd;border:1px solid #1c567b;border-radius:6px;margin-top:12px;padding:9px 14px;font-weight:600}.shared-open:hover{background:#daedfa}.shared-text{white-space:pre-wrap;overflow-wrap:anywhere}.shared-preview{gap:12px;margin-top:18px;display:grid}.shared-preview img{object-fit:contain;width:100%;max-height:65vh}.shared-preview iframe{border:1px solid #d9e2e9;width:100%;height:65vh}.shared-preview button{justify-self:start}